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Stratsource House HU7 0YF 0333 123 1234 sales@d3office.co.uk D3 Office Group Ltd

We recognise that sometimes things don't go to plan and either an item arrives faulty or it's not exactly what you're looking for. In either case, we will work with you to relieve the problem as fast as possible.

Faulty or damaged goods
When items have been delivered damaged or faulty, please notify us within 48 hours and we will either replace or refund the items as fast as possible.

At a later date, should items develop a fault, please let us know so we can discuss options with you. Some manufacturers offer extended warranties on their products whilst others offer a repair rather than replacement service if items become faulty outside of a qualifying period.

Items no longer required
Many manufacturers have tightened up their returns policies with regard to "No longer required" items and have implemented handling charges for the return of goods. Subsequently, dependent on items being returned we have introduced a minumum 10% restocking fee for the return of no longer required items. 

If items you have purchased are no longer required, we may be able to accept these back for credit subject to the following criteria. 

  • Minimum 10% restocking fee
  • We are notified of the return within 7 days of purchase
  • Standard items only. ie. Not bespoke or specially made or decorated
  • Items are in unmarked original packaging
  • Toner and ink cartridges have not been opened
  • You would be pleased to accept these items as new

Should you have an item that falls outside of these rules and you would like to discuss it, please call us and we will do our best to help.