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Stratsource House HU7 0YF 0333 123 1234 D3 Office Group Ltd


Our principles and values

  1. The customer is Number 1
    1. The customer is at the heart of all that we do
    2. We respond promptly to all customer requests
    3. Our aim is for long term partnerships and trust
    4. Our customers feel well informed and loved by the whole team
    5. We ensure Account Managers are kept up to date about phone calls, enquiries and driver feedback
    6. Account Managers pass on all client feedback promptly to the sales offices and operations teams
  2. We do the right thing
    1. We only purchase from ethical sources and suppliers
    2. We do not offer or accept inducements or bribes whatsoever
    3. We wholeheartedly embrace diversity in the workplace
    4. We encourage our team to give something back to the world
  3. We are entrepreneurial and buccaneering
    1. We embrace and drive new ideas
    2. We constantly seek new markets, customers and products
    3. We move swiftly to complete deals
  4. We operate with transparency, honesty and respect
    1. Our team is well informed about all aspects of the business
    2. Mistakes are discussed openly, loved and learned from
    3. We encourage healthy debate and differences of opinion
    4. We respect and support each other and expect the same in return
    5. Moaning saps energy and will not be tolerated. Offering solutions and suggestions, however, can be transformational
    6. We recognize people’s differences and tailor our communication accordingly
    7. We don’t say things about people that we wouldn’t say to them directly
    8. Speaking up is encouraged
    9. Closed-minded people are encouraged to climb on the bus or go on another journey
  5. We do what we say we will do. “We keep our promises!”
    1. We complete work within agreed timeframes and keep clients informed about back-orders, lead times, snags and errors
    2. We arrive on time for meetings
    3. We demonstrate confidence in our abilities and those of our colleagues
  6. We are one team across the whole business
    1. Knowledge is shared and communicated widely
    2. Efficiencies and process improvements are encouraged and rewarded
    3. Agendas and actions from team meetings are shared widely
    4. Loyalty is to the common mission, not a selfish agenda
    5. We are genuinely pleased for colleagues’ successes and comment favourably upon them


  1. We are competent, confident and professional
    1. On-job training is thorough and noticeable to clients
    2. Job swaps take place regularly to build stronger processes and business improvements
    3. We present ourselves smartly and with confidence at customer meetings
    4. Annual appraisals are held with all colleagues
    5. Business related self-development and training is encouraged and supported
  2.  We produce our best work when we’re having fun and enjoying ourselves
    1. We celebrate and communicate our successes widely
    2. Operating with a smile lowers stress and is noticed by customers
    3. Positivity is infectious – spread it around!


Martin Shaw
Managing Director