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Frequently Asked Questions


General Questions

Q. What are your office hours?

A. We are open Monday to Friday between 8.30am and 5.30pm.

Q. What is your cut off time for next day delivery?

A. We aim to deliver any office supplies order the next working day if the order is received before 5.30pm.

Q. Do you have in-depth product knowledge?

A. Aside from a telesales team with years of experience, we also have product experts in office supplies, furniture, workwear and print. Our team works closely together to provide you with the right product and solution.


Deliveries

Q. Do you deliver anywhere in the UK?

A. Yes, we deliver to all parts of the UK and abroad when required.


Returns

Q. What happens if something I purchase is faulty?

A. We offer generous guarantees for all products purchased, backed up by solid manufacturer warranties. Items that are faulty or damaged upon initial purchase are generally exchanged or refunded immediately. Products that develop a fault sometime after purchase but within the guarantee period would be dealt with in accordance with the manufacturer's warranty, which may include repair, exchange or refund.

Q. Can I return an item as "no longer required"?

A. Dependent on the item purchased, the length of time since purchase and whether the packaging is in A1 condition we may accept an item back into stock. We reserve the right to charge a handling charge for collection and re-stocking. Bespoke items such as furniture, print and workwear cannot be returned.


Office Furniture

Q. Do you have a showroom?

A. We have a large showroom at our Hull site, but also make regular use of our supplier showrooms in London, Bolton & Huddersfield.

Q. Do you have a space planning service?

A. Yes, in fact we wouldn't recommend you purchase office furniture without first planning the space in which it will reside. Our designers work with the latest CAD software and liaise regularly with architects and interior designers.

Q. Do you have a product sample service?

A. Absolutely, we can provide you with office chairs and other products on a "try before you buy" basis.

Q. What is the normal warranty period for office furniture?

A. The vast majority of our suppliers provide a 5 year warranty, dependent on product and use. Some suppliers offer even greater warranties of up to 12 years.

Q. At what point during a re-location or refurbishment should I start looking at office furniture?

A. The earlier you involve a quality office furniture supplier the better. Our experienced CAD designers and space planners will help you select the right products, colours and fabrics. They will ask searching questions to ensure that your needs are not only met now, but also into the future.

Q. What are the usual lead times for office furniture?

A. Lead times vary by manufacturer and product type. On average, most quality office furniture products take between 3-4 weeks to be delivered from the date they have been ordered. Some basic products can take as little as 2 weeks and upholstery up to 6 weeks. For a more exact idea by product please call us for a delivery estimate.

Q. I've left it very late to order; what is the quickest delivery we could expect for an urgent order of office furniture?

A. We have wholesale suppliers of furniture that can deliver basic product with minimal colour choices to us within 2-3 days. If possible we would recommend that you avoid this option as the cost is usually no less than a quality manufacturer and the quality will be slightly inferior. However, we recognise the need for quick turn-around furniture and our delivery team is geared up to help clients in their hour of need!

Q. Do you install the office furniture?

A. We usually install furniture on behalf of clients and dependent on the project or delivery requirement will build this into the cost of work. If you have a specific requirement or would rather build the furniture yourself please let us know.


Workwear

Q. Which products are normally embroidered?

A. We can embroider onto polo shirts,sweatshirts, T shirts, fleeces, bags, towels and much moreā€¦..

Q. Which items are normally screen printed?

A. If you have a minimum order of 24 items, we can screen print onto most fabrics, with the exception of nylon, fleece and towel fabric.

Q. Which products are normally decorated with Heat Seal transfers?

A. Most products can be decorated with heat seal transfers. Please ask us for details.

Q. Do you have in-house decoration facilities?

A. Yes, all our embroidery, screen printing and heat seal transfers are carried out on our premises.

Q. What is your average lead time for workwear?

A. We work on a lead time of 10 working days from approval of your artwork. If an order is very urgent please talk to us about this, as some processes are faster than others and may be accommodated sooner.

Q. Do you provide artwork samples?

A. An electronic artwork sample will be sent for every new piece of work. We can also produce physical artwork samples from digitised logos and drawings.

Q. How should I send my artwork and logo to you?

Q. Can I use someone else's logo or brand in my design?

A. Only if you have permission to do so. Famous name logos and characters such as Disney cannot be re-produced without permission.

Q. Is your clothing good quality?

A. We only use quality clothing from trusted brands like Fruit of the Loom, Gildan, Regatta, Crag Hoppers to name just a few.

Q. Do you have a design service?

A. We have a full in-house design department.

Q. Do you offer quantity discounts?

A. We would be pleased to discuss volume discounts for any of our clothing products and processes.

Q. Can you provide a man-pack service?

A. Yes, a man-pack service can be provided and is often a very effective way of saving you time when distributing clothing to users.

Q. Can I order plain clothing, for example T shirts, without decoration?

A. Yes, please ask us for a quotation.

Q. Is VAT chargeable on all clothing?

A. VAT is charged on all clothing, with the exception of most children's clothing up to the age of 13.

Q. How do I pay for my clothing?

A. Cash, card or cheque. For non account customers, we require full payment with order.


Online Ordering

Q. Do I need a login to use your online facilities?

A. Products can be looked up without a login, but can only be ordered with a login and password. Please contact us for further information

Q. Can I set up a favourites list?

A. Yes, it's quite straightforward to set up an online favourites list. If you'd like some help with this please call.

Q. Is it easy to see the items for which we've agreed contract prices?

A. Yes, once contract prices have been agreed these will appear as an "Order Pad" tab at the top of the website.

Q. Does your website show all price information including the original retail price, our discount and the net price?

A. Yes, once logged in we are very transparent about the excellent savings you can make shopping at D3.

Q. Are quotations visible on your website?

A. Yes, if you've requested a quotation for a special product this will appear in the "Quotes" tab at the top of the website.

Q. Can I see all my previous orders?

A. Order history is an option that can be set up by user or for the whole account. Please let us know your preference.

Q. Are invoices and statements available through the website?

A. Yes, full accounts information is available online. This feature is an option by user, so if not relevant can be turned off.

Q. Does the website show every order that we've placed with D3, not just the ones that have been ordered online?

A. Yes, a full list of all purchase orders is made available.

Q. Can orders be restricted by user, for example only a set list of products?

A. Yes, our web ordering system is very flexible. Oders can be restricted to a core list, with anything ordered outside this being sent to an authoriser to review.

Q. Can our cost centres be built into the ordering process, for example marketing department, finance, operations?

A. Yes, cost centres can be set up with the exact wording used in your business.

Q. We have multiple delivery sites, can this be factored into your web ordering service?

A. Yes, delivery addresses can be established for all your company sites and also remote workers if required. The delivery address is then selected from a list at the checkout.

Q. We would like to restrict expenditure using a budgeted value, is this possible?

A. Yes, budgets can be set by department or user. Orders placed above a set value can be sent to an authoriser to review before the order is placed.

Q. Can I place an online order even when you are closed?

A. Of course, our online facilities are open 24 hours a day, 7 days per week. Your order will be processed for onward delivery as soon as the office re-opens for business the next working day.

Leeds

Unit 10,
Swordfish Way,
Sherburn in Elmet,
Leeds
LS25 6NG

Hull

Stratsource House,
Malmo Road,
Sutton Fields Ind. Estate,
Hull
HU7 0YF

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